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Home » Terms & Conditions

The Terms & Conditions contained herein are the terms under which MyEscapades.com accepts reservations and operations of the tour program set in this brochure. Our liabilities are limited. Payment of deposit and/or final payment is an acknowledgement of receipt and acceptance of these terms and conditions. Should your booking of any MyEscapades.com tour, safari, holiday or other products include more than one participant named and booked on such booking, you shall be deemed to have accepted these Terms and Conditions on behalf of all participants (including minors) named in the booking.

PRICES:

Prices shown are in Canadian Dollars unless mentioned otherwise. Tours, safaris and holidays published on the website are also available for purchase using United States Dollar (USD $), British Pound (GBP £), and Euro (EUR €). Your booking location will determine the currency in which your booking will be charged by MyEscapades.com. You will be advised of the applicable currency prior to you making any payment.

Prices are based on per person sharing a double bedded room as well as utilizing other related ground services as provided in the itinerary. Services such as accommodation, ground transportation, guides, meals, entrance fees, etc., are contracted and purchased in the currency of the destination. Due to frequent fluctuations in currency exchange, prices listed are subject to change with or without notice and surcharges may apply. The tour prices, as shown, shall remain subject to any increases levied by the hotels, lodges or transport operators prior to final payment. MyEscapades.com also reserves the right to increase tour prices to cover increased costs of fuel, tariffs, and taxes. Any changes (increase/decrease) in the price affecting your booking will be advised to you. Where the increase in price is greater than 7% of the price of the booked tour, you may either elect to cancel the booking and receive full refund, or accept the change of price. Within 14 days of receipt of notice of price increase, you must notify MyEscapades.com of your decision either to cancel or to accept the increase. Failure to notify us within 14 days will mean that you have accepted the price change and have accepted liability for payment of the increase. Applicable taxes and fees for accommodations, local transportation and ground services in the destination are always included in the tour price unless mentioned otherwise.

RESERVATIONS, DEPOSIT & FINAL PAYMENTS:

Early reservations are recommended. A non-refundable deposit of 20% of the tour cost per person is required within 7 days from the date of confirmation of accommodations and services as requested. Higher deposits may be required on some tours and will be advised at time of booking. Balance outstanding is due 60 days prior to departure date. If the booking is made 60 days or less prior to departure, full payment is due at the time of booking. In the event of requested accommodations and/or services not being available, alternative services will be offered. If alternative services are not acceptable and should you have made any deposit payment towards such booking, your payment will be refunded in full. Some suppliers may require higher deposit and the same will be advised to you at the time of booking. Please be aware that some airfares require full payment at time of booking and will be advised to you accordingly. Should you require Insurance, it must be purchased at time of booking. If the balance payment due on the booking is not paid on stipulated date, we reserve the right to cancel the reservations without further notice and without refund of deposit.

ESCROW FUNDS:

When you make a payment to MyEscapades.com for a booking, we hold all monies received for such bookings in escrow on behalf of the passengers in accordance with the Travel Industry Council of Ontario (TICO) regulations, and makes necessary payments due to relevant suppliers i.e., airlines, hotels and ground service providers on time as required.

CREDIT CARD PAYMENTS:

Visa, MasterCard and American Express credit cards are accepted as form of payment. Credit card payments require that the passenger complete and sign the authorization form, and return the same to MyEscpades.com. No services will be provided without receipt of the hard-copy of the signed authorization form. Third party payments have restrictions.

PASSENGER INFORMATION:

Airline and ground security regulations require that all travelers must be in possession of travel documents that has names that correspond exactly as endorsed in the passengers' passports. MyEscapades.com will neither be held responsible nor liable for any cancellation penalties because of wrong or misspelled passenger names. The passenger is responsible for all immediate payments of any penalties as a result of cancellations.

TRAVEL DOCUMENTS:

Country Fact Sheets and important information on planning for the trip will be sent to you upon receipt of deposit payment. Travel documents including airline tickets (if we make your air bookings), detailed itinerary, confirmation vouchers, and local contacts and addresses will be sent once all monies are received by MyEscapades.com.

CANCELLATIONS AND REFUNDS:

All bookings are subject to cancellation fees. Any cancellation of a booking must be advised to us in writing and be acknowledged by us in writing. The applicable cancellation fees shall be determined by the date on which the request to cancel is received by MyEscapades.com. Cancellation fees are set taking into account the cancellation rules of the airline (if we issue your tickets) and the governing policies of hotels/lodges used in the itinerary.

The following penalties apply to cancellation received:

  • 60 days or more prior to departure: Loss of the non-refundable deposit as specified above
  • between 59 and 42 days prior to departure: 25% of the tour cost per person
  • between 41 and 21 days prior to departure: 75% of the tour cost per person
  • Within 20 days of departure and now-show on date of travel or after departure: 100% of the tour cost per person.

It is understood that cancellation fees come into effect within 7 days of booking. Any refunds will only be made according to the applicable rules of the airline carrier (if we issue your tickets) and other supplies such as hotels lodges, transport companies etc.

INSURANCE:

MyEscapades.com strongly recommends that you take out adequate insurance coverage to protect against cancellation due to unforeseen circumstances prior to or during the tour. Any medical/hospital expenses and/or expenses incurred because of lost baggage during the tour are your sole responsibility and not covered by MyEscapades.com.

BAGGAGE RESTRICTIONS:

There is baggage restriction on domestic flights on some of our tours. Weight allowance on certain domestic flights are much less than on international flights. You will be notified of weight allowances on such flights upon confirmation of booking. MyEscapades.com is neither liable for excess baggage charges or for circumstances arising thereof.

PASSPORT & VISAS:

All participants must be in possession of a valid passport (passport validity 6 months beyond the re-entry date in Canada/USA). A visa or visas may be required for some or all of the countries visited on your selected tour program. It is the passenger's responsibility to ensure that his or her passport and visa requirements are met. MyEscapades.com will not be held responsible for any passenger who is denied boarding or entry into another country due to incomplete travel documentation.

AIRLINE CLAUSE:

Any airlines used in conjunction with your tour are not to be held responsible for any act, omission or event during the time passenger(s) is not/are not onboard their aircraft. The passenger tickets in use by the airline, when issued, shall constitute the sole contract between the airline and passenger/s. Airfares, where used, are current at the time of publishing the relevant web pages and are subject to change without notice.

TRAVEL DOCUMENTS / HEALTH REQUIREMENTS:

It is the responsibility of the passenger to ensure that their passports meet the requirements of each country to be visited regarding validity, blank pages required for stamps/endorsements, visas and any other requirements. Passengers must be in possession of the correct travel documents (passports, visas etc) for travel to their selected destination. Passports must be valid for at least 6 months from date of arrival. All passengers must be in possession of any health documents as required for entry into the passengers chosen destination MyEscapades.com strongly recommends that relevant embassies/consulates be contacted for the most up-to-date information. MyEscapades.com will not be held responsible for any passenger who is denied boarding or entry into another country due to incomplete travel documentation. MyEscapades.com strongly recommends that you check and review the most current travel advisories issued by the US State Department. MyEscapades.com acts only as agent for the carrier and cannot be held liable for passengers' safety and security. Passengers are hereby notified to consult with their personal physician and/or pharmacist regarding Malaria prophylaxis as well as advice regarding other inoculations for the countries you will be visiting. Please be aware that, although the vast majority of visitors complete their travels without incident, criminal activity does take place. MyEscapades.com contracts services with highly reputable companies and as such provides utmost care for its passenger's safety and security however it cannot guarantee the same. We ask that you consult the latest state department advisories for further information.

DISCLOSURE NOTICE:

: The payment for a reservation on a published tour or customized itinerary shall constitute consent to all provisions in the terms & conditions list published herein. Please be aware of the hazards of travelling in developing areas as your participation in any tour on this website may create certain risks and dangers including but not limited to the forces of nature, political unrest, travel by boat, train, automobile, aircraft or other means of conveyance, accident or illness in remote regions without means of rapid evacuation or medical facilities. MyEscapades.com will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. You are voluntarily participating in these activities with the knowledge of dangers involved and hereby agree to accept any risks.

AS LAWFUL CONSIDERATION

for the agreement with MyEscapades.com to participate in such trips and activities the TRAVEL AGENCY hereby agrees not make a claim against MyEscapades.com, or sue for bodily injury, emotional trauma, death and/or property damage, however caused, as a result of TRAVEL AGENCY delegates' participation in the tour. The TRAVEL AGENCY therefore releases MyEscapades.com and its employees from any and all claims, known or unknown, arising from participation in a tour. This release of Liability and Assumption of Risk agreement is entered into on behalf of all members of the TRAVEL AGENCY and their family including accompanying minors. This agreement is binding on the TRAVEL AGENCY member and accompanying companions, their heirs, legal representatives and assigns. If any portion of this agreement is unenforceable, the remaining portions shall remain in full force and effect. Any litigation involving this contract and any of our published or customized safaris and holidays can be brought only in courts of competent jurisdiction in the province of Ontario.

FORCE MAJEURE:

MyEscapades.com shall not be held liable for any damage, delay, bodily injury, illness or death, or for any financial costs both direct and indirect incurred or for loss of enjoyment, of any nature or kind whatsoever, resulting from mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, Act of God, war or war like operations, fire, extreme weather, or any other events totally beyond our control or that of our supplier's control.

RESPONSIBILITY:

MyEscapades.com acts only in the capacity as an agent for the hotels, airlines, bus companies, railroads, ship lines, and/or contractors providing accommodations, transportation or other services and as such, purchases such transportation, hotel accommodations, restaurant and other services from various independent suppliers. MyEscapades.com does not control the operations of these suppliers of services and as a result, cannot be held liable for any personal injury, property damage or other claim which may occur as the result of any wrongful, negligent or arbitrary acts or omissions on the part of the independent supplier, agent, its employees or others who are not under the direct control or supervision of MyEscapades.com; or for defects or failures of any vessel, aircraft, vehicle or other instrumentality which is under the control of an independent supplier; or loss, injury or damage to person, property or otherwise, resulting directly or indirectly from any Acts of God, dangers, incidents at sea, fire, breakdown in machinery or equipment, or wars (whether declared or not), hostilities, civil disturbances, strikes, riots, thefts, pilferage, medical epidemics, quarantines, or customs regulations, defaults, delays or cancellations or alterations in itinerary due to schedule changes, or from any causes beyond its control. Further, MyEscapades.com is not liable for any loss or damage resulting from insufficient or improperly issued passports, visas or other legal documents. All coupons, exchange orders, receipts, contracts and tickets issued by MyEscapades.com are issued subject to any and all tariffs, terms, and conditions under which any services are provided by such hotels, airlines, bus companies, railroads, ship lines or owners or contractors or by their person in employ. MyEscapades.com (when deemed necessary) reserves the right to cancel any itinerary or any part of it or to make any alterations to the itinerary (including, but not limited to, alterations to substitution of hotels), and decline to accept or to retain any person as a tour passenger should such person's health, mental or physical condition, in the sole opinion of MyEscapades.com, impede the operation of the tour of the other passengers. In such a case, MyEscapades.com will refund any monies that can be recovered for the unused portion of the tour, taking into account any additional charges incurred. Other than to refund such sum, MyEscapades.com will accept no further liability or obligation toward that person or third party. The right is reserved to withdraw any or all tours should conditions warrant such action.